Have a question about happy mail, travelling journals or shopping with Aussie Sisterhood? You’ll find answers to some common questions below. If there’s anything else you’d like to know, please get in touch via the ‘Contact’ page.
What is happy mail?
Happy mail is a thoughtful letter, postcard or envelope of little surprises sent to brighten someone’s day. It might include handwritten correspondence, stationery, stickers, journalling prompts or paper treasures to create with.
Do I need to be creative or experienced at journalling?
Not at all. You don’t need beautiful handwriting, special supplies or perfectly decorated pages. Whether you enjoy elaborate collages or a simple handwritten note, you’re welcome here.
What is a travelling journal?
A travelling journal passes between participants through the post. Each woman adds her contribution before sending it onwards. At the end of its journey, it returns to its owner filled with shared stories, creativity and memories.
What is a happy mail subscription?
A happy mail subscription gives you regular mail from me, with contents and a mailing schedule described in the individual listing. It’s something to look forward to opening and enjoying in your own time. Contents vary between offerings. Your subscription listing will explain what’s included, such as a letter, stationery, journal supplies or creative extras. Please read the description before ordering.
What is a mystery envelope?
A mystery envelope contains a surprise selection of items within the offering described in its listing. Depending on the envelope, these may include papers, ephemera, stickers, tags or other journalling treasures.
The surprise is part of the fun, but the listing will explain the type of contents you can expect.
Can I choose a theme?
Mystery envelopes and randomly selected items are supplied according to their listings. If you’re hoping for a particular theme, please contact me before ordering so I can confirm what’s available.
Can I request something specific?
You’re welcome to ask. Please contact me before purchasing to discuss your request and check availability. A request isn’t confirmed until we’ve agreed on the details.
What payment methods do you accept?
The store accepts PayPal and bank transfer/PayID.
How do I pay by bank transfer or PayID?
To pay by bank deposit or PayID, you will need to contact me prior to placing your order.
What should I do if my order hasn’t arrived?
If 10 business days have passed, please contact me with your order number. Check that your delivery address is correct and allow for any public holidays or known postal delays.
What if my order arrives damaged or something is missing?
Please contact me with your order number and a description of the issue. Photographs of the item and packaging are helpful so I can look into what happened.
Still Have a Question?
Please visit the Contact page and send me a message. I’m happy to help you find the right offering or explain how something works.